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How to Create A COVID Liability Waiver for Massage Clients

A Village of Resources· Fresh Out Of Massage School· Running A Massage Therapy Practice

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In this Post: We talk about how to create a COVID liability waiver for massage clients. As we begin to return to our massage careers liability waivers are things for us to consider. 

COVID Liability Waiver for Massage Therapists

As professional massage therapists, we all have liability insurance. And as insulating as that may feel, no liability insurance policy in the massage profession can unconditionally claim coverage of infectious disease transmission. My coverage through AMTA has “no exclusions for Coronavirus or any communicable diseases,” which, while seemingly promising, is not the same as an affirmation of coverage. 

Because of this truth, you may want to consider an additional COVID-19 Liability Waiver. Now, I am not a lawyer, thus cannot guarantee such a waiver would stand up in court. But, my feeling is that any additional means to attempt to protect yourself is prudent and wise. And you better believe I am going to have my clients sign one moving forward.

ABMP Suggests

Associated Bodywork & Massage Professionals, ABMP has given us some great verbiage to use for a liability waiver. They suggest and encourage us to adopt and adapt the following words to fit our needs: 

To proceed with receiving treatment, I confirm and understand the following:

I understand that the novel Coronavirus (COVID-19) has been declared a global pandemic by the World Health Organization (WHO). Furthermore, I understand that COVID-19 is extremely contagious and may be contracted from a variety of sources. I understand COVID-19 has a long incubation period during which the virus carriers may not show symptoms and still be contagious. 

I understand that I am the decision-maker for my health care needs. To the best of their ability, my practitioner will provide me with information to assist me in making informed choices. This process is often referred to as “informed consent.” It involves my understanding and agreement regarding recommended care and the benefits and risks associated with the provision of health care during a pandemic. Given the current limitations of COVID-19 virus testing, I understand determining who is infected with COVID-19 is exceptionally difficult. 

I understand that preventative measures and intensified sanitation protocols intended to reduce the spread of COVID-19 have been implemented. However, because this work involves close physical proximity over an extended period of time in a closed space, there may be an elevated risk of disease transmission, including COVID-19. I hereby acknowledge and assume the risk of becoming infected with COVID-19 through this treatment and give my express permission to you to proceed with providing care. 

I have been offered a copy of this consent form.

KNOWINGLY AND WILLINGLY, I CONSENT TO THE TREATMENT WITH THE FULL UNDERSTANDING AND DISCLOSURE OF THE RISKS ASSOCIATED WITH RECEIVING CARE DURING THE COVID-19 PANDEMIC. I CONFIRM ALL OF MY QUESTIONS HAVE BEEN ANSWERED TO MY SATISFACTION. I HAVE READ, OR HAVE HAD READ TO ME, THE ABOVE COVID-19 RISK INFORMED CONSENT TO TREAT. APPRECIATING THAT IT IS NOT POSSIBLE TO CONSIDER EVERY POSSIBLE COMPLICATION TO CARE, I HAVE ALSO HAD AN OPPORTUNITY TO ASK QUESTIONS ABOUT ITS CONTENT, AND BY SIGNING BELOW, I AGREE WITH THE CURRENT OR FUTURE RECOMMENDATION TO RECEIVE CARE AS IS DEEMED APPROPRIATE FOR MY CIRCUMSTANCE. I INTEND THIS CONSENT TO COVER THE ENTIRE COURSE OF CARE FOR MY PRESENT CONDITION AND FOR ANY FUTURE CONDITION(S) FOR WHICH I SEEK CARE FROM THIS OFFICE.  

In addition to AMBP’s suggestions, I included the following on my liability waiver. 

I agree to: 

  • Wait in my car until you text or call me that you are ready for me to enter the building. 
  • Put on a mask before entering your establishment. And will continue to wear the mask the entire duration I am on-premises.  
  • I agree to wash my hands thoroughly upon entering the premises. 
  • If I am sick, even in the slightest, I will cancel my appointment. You will not be charged. 

Another thing I am choosing to do is combine my COVID Intake Form with my liability waiver. This way, my clients only have one document to fill out before their appointment.

How to Create A COVID Liability Waiver for Massage Clients

There are many ways out there to deliver intake forms, but my favorite method is through the website JotForm.com. Here you can easily create your own customizable form that is entirely online. They even have an app you can install on your phone for easy access to your forms and your client’s results. As a solo practitioner, you can probably get away with their free version as you get 100 submissions per month. It really is pretty slick how smooth this platform works! 

Whether or not you use jotform.com, I would suggest you find a platform that allows you to send a digitilized copy to clients. The more we can get away from paper forms at this time, the better. 

You also may want to consider if you are going to take new clients or only work on existing clientele – if you will work on someone who has recently traveled, and how you feel about working on tourists. As well as how to communicate the changes you are implementing to ensure your clients health and well-being.

Clients will have varying levels of receptiveness to your new policies, procedures, waivers, and intake forms. Stand firm in the boundaries you decide to implement for your practice. Don’t let anyone bully you into relaxing your standards. You know what is best for your practice! And anyone who might try to bully you doesn’t deserve to be your client!

Massage

Author Profile

Ali Boehm
- Boulder College of Massage Therapy Graduate
- Nationally Certified through NCBTMB
- Colorado Licensed Massage Therapist
- Certified CranialSacral Level 1 through Upledger
- Certified Herbal Therapist through Nutrition Therapy Institute
- Certified Fujian Massage through Barefoot Masters
- Fort Lewis College - Majored in Art, Minored in Business Administration
- 6 Year Winner of Best Massage Therapist for "Best of The Boat" Competition
- Massage Business Owner Since 2008
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  • Podcast Episode 050: Show Up & Shine on Social Media with Stacey Hagen
  • Negotiating A Massage Lease
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  • Podcast Episode 049: Diversifying Your Income with Soul Care Coaching with Christine Boye
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the.massage.business.mama

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My son is becoming quite the portrait photographer My son is becoming quite the portrait photographer. Don't you think? 

Today is moving day for my business, and I'm finding myself quite sad! 

I've been in my current location for a little over three years. It was a COVID move that brought me to my current location. For FOREVER I was month to month, not fully committing to the space. 

And here we are 3+ years later, finally moving to a space that feels more like home, more aligned with my goals, more appropriate. 

Yet I'm sad!

I'll miss my neighbors and my current routine. I've helped so many people in this space. I've spent some life here! 

So today, I'm just going to feel the feels:)

#themassagebusinessmama #massagestudent #massagelife #massagetherapist #massagetherapistlife #massagebusinessowner
A few years ago, when I still had therapists worki A few years ago, when I still had therapists working for me, we had an unfortunate occurrence.

A young woman who had recently been sexually assaulted came in to receive massage. She was trying to regroup and recover from her negative touch experience through massage. 

Her therapist insisted that she remove her bra.

Under "normal" circumstances, this wouldn't have been a huge deal. Not appropriate, but not a huge deal. But in this situation, it was catastrophic.

The young woman was extremely sensitive. The recent assault left her jumpy, nervous, and unable to stand up for herself.

She didn't feel comfortable speaking up and spent an hour feeling further violated. 

I was heartbroken a few days later when the situation was brought to my attention! 

Our job as therapists is to make clients feel comfortable. We have a responsibility to tap into our intuitive sense to see when our client's unspoken needs are not being met.

WE ARE NEVER TO TELL SOMEONE THEY MUST TAKE OFF MORE CLOTHING THAN THEY FEEL COMFORTABLE!

Chances are good we are working on people with turbulent touch histories. We need to be sensitive!

We must be vigilant in our observations. Sensitive in our approach. And avoid getting stuck in ruts. Each client has a complexity of emotions and past histories that they bring to the table, and it is our job to be aware of this range of experiences.

Our job is to develop tools that allow us to give fabulous treatments regardless of whether or not a client is fully clothed because healthy touch is an essential healing tool! 

#massagetherapist #massagestudent #themassagebusinessmama #massagetherapyproblems #massageentrepreneur #massagepreneur
How do you know you are a “Massagepreneur?” # How do you know you are a “Massagepreneur?”

#massagepreneur #themassagebusinessmama #massagepodcast #massagetherapist #massagelife #massagelifestyle #massagestudent #massagecoach #massagegoddess #massage
Setting your massage rates is one of the most diff Setting your massage rates is one of the most difficult things to determine in the beginning of your massagepreneur journey.

If you have yet to determine your rates, I know this might feel daunting and that you have undoubtedly spent much time lamenting over it, but now is the time to set your prices once and for all! 

However, before you arbitrarily pick a number out of thin air, I want you to do a little research/homework/reflection. 

Setting rates is a tricky thing.

Charge too little, and you will be in the poor house. Charge too much, and you risk pricing yourself out of the market. 

BUT it is important to note that often people perceive those with lesser prices as less than therapists. Charging a higher price might actually make you more appealing. 

Oh, they charge a lot, they must be good! 

Food for thought.

#massagepreneur #massagetherapist #themassagebusinessmama #massagebusiness #massagerates #massagestudent
Have you ever heard, "No publicity is bad publicit Have you ever heard, "No publicity is bad publicity?" While it isn't entirely true, there is something to this notion!

Lately, I have been encouraging therapists to contact their local publications with press releases to get featured in their local news sources. 

While promoting yourself in this way can be intimidating, it IS your job as a business owner to put yourself out there and ensure you are being seen! 

Let's first talk briefly about what a press release is. A press release is a tool you write to a news outlet to announce something newsworthy that you want them to cover in their publication. The purpose of a press release is to get coverage and get noticed by a target audience.

Some Ideas for Press Releases Include:

🖤Opening Your Business
🖤Adding Unique Modalities
🖤Classes or Events You Are Hosting
🖤Touch Deprivation and Massage Benefits

Steps Involved: 

1) Identify who to address your press release to. 
2) Properly format your release. 
3) Include useful and timely statistics. 
4) Make your hook obvious.
5) Supply high-quality images. 

When you successfully follow these steps, you will be amazed as your name and image gets shared all over town! 

If you choose to reach out to your local news sources through a press release, I would LOVE to hear how it goes for you or has gone for you in the past! Please share!!! 

#massagetherapist #themassagebusinessmama #massagepreneur #massagestudent #massagenews #massagebusiness
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