The Massage Business Mama

  • About
  • Contact
  • Privacy Policy
  • Work with Me
  • Massage Techniques
  • Fresh Out Of School
  • Running A Practice
  • Kids and Careers
  • A Village of Resources
    • Mama Interviews
    • Book Reviews
    • Product Reviews
  • Podcast
    • Podcast

Episode 022: No-Shows in Your Massage Biz

Fresh Out Of Massage School· Podcast· Running A Massage Therapy Practice

As an Affiliate for Amazon and other companies, I earn from qualified purchases.

In this Post: In Episode 022: No-Shows in Your Massage Biz, we discuss one pesky and inevitable downside of running a massage business, when clients fail to give notice that they will not be making it to their appointment.

“ALIGN WITH THE MASSAGE BUSINESS MAMA” A PODCAST BRINGS YOU

Massage Podcast

EPISODE 022: No-Shows in Your Massage Biz

One of the most annoying things in our massage world is when client’s no-show! We have prepared ourselves mentally, physically, and energetically to give an awesome treatment, and then our client fails to show.

The client may think, “No big deal, I’ll reschedule for next week.” But the truth is, that’s an appointment that could have been booked by someone else. That is time you could have been doing something else! And lost revenue. Or is it? This is what we explore in this podcast episode.

How to mitigate the occurrence of no-shows in your massage biz

  1. Have a clear 24-hour cancellation policy that each and every client is made aware of BEFORE their massage appointment.
  2. Update all printed and online material to reflect your strict 24-hour cancellation policy.
  3. Collect credit cards information to reserve appointments. Letting clients know that if they fail to give 24 hours, they will be charged. (Make sure to store this information on a secure site that doesn’t allow outside parties to view the credit card information, most online booking systems have this capability.)
  4. Send text reminders to clients about their appointments. Some online booking software can automate this process. 

Sometimes our clients get sick, have a family emergency, or have some other legitimate reason for missing their appointment. For everyone else, make sure to hold firm to your boundaries and charge when they fail to respect your time! Remember, we teach people how to treat us, and if you allow a client to get away with not paying when they “forget” about their appointment, it will continue to happen!

And when the inevitable no-show does happen, quickly refocus your attention to pesky tasks you have been avoiding to maximize the time! (Avoid spending the next hour scrolling through Facebook as you fume about the client who had no respect for your time!)

Listen here: Episode 022: No-Shows in Your Massage Biz

Podcast Episode 022: No-Shows In Your Massage Biz

Author Profile

Ali Boehm
- Boulder College of Massage Therapy Graduate
- Nationally Certified through NCBTMB
- Colorado Licensed Massage Therapist
- Certified CranialSacral Level 1 through Upledger
- Certified Herbal Therapist through Nutrition Therapy Institute
- Certified Fujian Massage through Barefoot Masters
- Fort Lewis College - Majored in Art, Minored in Business Administration
- 6 Year Winner of Best Massage Therapist for "Best of The Boat" Competition
- Massage Business Owner Since 2008
  • Episode 003: To Niche or Not to Niche Your Massage PracticeFresh Out Of Massage SchoolPodcast Episode 042: Choosing A Legal Entity for Your Massage Business
  • Episode 003: To Niche or Not to Niche Your Massage PracticeMassage TechniquesPodcast Episode 041: How Ayurvedic Doshas Can Inform Your Bodywork
  • Episode 003: To Niche or Not to Niche Your Massage PracticePodcastPodcast Episode 040: Changes to Our Podcast
  • Episode 003: To Niche or Not to Niche Your Massage PracticePodcastPodcast Episode 039: Stepping Away From the Session-by-Session Approach

Sharing is caring!

0 shares
  • Share
  • Tweet
« Podcast Episode 021: Marketing with Em of The Creative Bodega
Podcast Episode 023: Timeout with The Massagepreneurs »

The Massage Business Mama Shop

Rebooking 101: How to Retain Clients and Fill Your Schedule for Massage Therapists

Digital Resources

Find Out What Type of a Massage Practice You Should Work In

Quiz for Massage Therapists

Quiz




Let’s Get Connected

  • Facebook
  • Instagram
  • Pinterest

Hi I'm Ali. A Massage Therapist - Business Owner - & Mama. Read More…

Categories

Content Protection by DMCA.com

Recent Posts

  • Podcast Episode 042: Choosing A Legal Entity for Your Massage Business
  • Podcast Episode 041: How Ayurvedic Doshas Can Inform Your Bodywork
  • Podcast Episode 040: Changes to Our Podcast
  • Podcast Episode 039: Stepping Away From the Session-by-Session Approach
  • Podcast Episode 038: Email Marketing Part Two: Subject Lines

themassagebusinessmamaa

themassagebusinessmamaa
I love my students! In episode 028 of “Align w I love my students! 

In episode 028 of “Align with The Massage Business Mama,” we hosted Sheri Burell Nishimura, OTR/L, LMT, CPT, AND a Massage in The Real World grad.

It was so amazing having Sheri in my program and getting to know the amazing person that she is!

Take a listen to hear about her crazy journey with opening her massage business. Episode 028: Zoning, Prejudice, & Stereotypes.

@myodomovementandmassage 

#massagestudent #themassagebusinessmama #massagepodcast #massageintherealworld #massagetherapy #massageeducation #ncbtmb #massagebusinesstips #massagebusinesstips
Did you know my program "Massage In The Real World Did you know my program "Massage In The Real World: The Complete Guide for Bridging the Gap from School to Thriving Practice" is open for enrollment? 

I am soooo excited to welcome another round of students into the program!

My program has been carefully laid out to include everything you need to make it as an entrepreneur in the massage world.⁣ ⁣ If you've been waiting to launch your massage biz, maybe due to COVID or because you are scared or afraid to fail, this is the program for you!⁣ 

When I was in massage school, I noticed a severe gap in the information being provided to therapists versus what it actually took to be a thriving, successful entrepreneur.⁣ ⁣ 

It broke my heart to watch therapist after therapist struggle to get their business off the ground!⁣ ⁣ In school, it feels like a warm cocoon. A bubble of love and healing light! We are insulated from a lot of the realities we face in the field!⁣ ⁣ Now, I don't want to burst that bubble. I think the world needs as much love and healing light as possible! 

Instead, my goal is to equip therapists with the tools necessary to share their light while also kicking ass as informed, prepared, confident entrepreneurs!⁣ ⁣ 

Inside the program, I teach you how to overcome your fears, practice in ethical ways, gain traction, and increase your dollar bills!⁣ ⁣ 

​"Massage In The Real World" is about creating and launching profitable, sustainable, ethical massage businesses that set you up for a life of success!⁣ ⁣ 

Here, you join a community of highly motivated massage therapists, get a step-by-step guide to launching a business "right" the first time, and receive support along the way!⁣ ​⁣ I'd love to personally invite you into my program. ⁣DM me for details.

Step off the hamster wheel and commit to yourself!⁣ I hope to see you on the other side!⁣

#massagecoachingprogram #massagestudent #themassagebusinessmama #massageducation #massageceus #massagetherapist #massagetherapylife #massagestudentproblems #bodyworker #massageintherealworld
I just finished reading the book "Traction" by Gin I just finished reading the book "Traction" by Gino Wickman as part of the book club section of my membership. 

It was a good reminder to redefine my core values. Because since I started The Massage Business Mama in 2018, A LOT has changed!!!

What are the core values in your massage business? 

#themassagebusinessmama #massagebusiness #massageeducation #massagestudent #corevalues #massagebusinessmembership #massagemomentummembership #massagecoach #massagetherapist #bodyworker
What does a sober living group and massage busines What does a sober living group and massage business marketing have in common? You may just be surprised by the answer! 

In the latest episode of "Align with The Massage Business Mama," we dig into a unique approach to marketing your practice. 

Instead of pushing, pushing to get people through your door, we discuss a better way. We discuss the idea of attraction. How sharing what we are passionate about in life and massage can draw in our ideal clients like magnets on a fridge. 

This is a subtle mindset shift that can have profound effects on the health of our business!

You in? Listen to Episode 043: Attracting Versus Promoting Your Massage Practice of "Align with The Massage Business Mama" on all the listening platforms. 

#massagebusiness #themassagebusinessmama #alignwiththemassagebusinessmama #massagestudent #massagepodcast #massageeducation #massagebusinesstips #massagemarketing #massagebusinesscoach #massagetherapistlife
What does the story of the three little pigs have What does the story of the three little pigs have to teach us about business? 🐷 

A LOT!!!

We have choices when it comes to building our massage businesses. We can choose to build on a solid foundation....or we can choose to flow with the wind and make decisions haphazardly. 

But you know what? When we choose to build this way, we will never grow and thrive the way we might if we take the time to lay a well-thought-out foundation. 

What kind of massage business do you want to build? 

Join me in my FREE Masterclass to learn my top tips for building a business that will allow you not just to survive but instead thrive!!

Link in the bio to register. 

#massagestudent #themassagebusinessmama #massage #massagebusinesstips #massagebusinesscoach #massagebusiness #massagetherapy #massagetherapist #massageducation #massagegrowth #massagetherapistproblems
Load More Follow on Instagram



Copyright © 2023 · Refined theme by Restored 316

This site uses cookies. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
0 shares