The Massage Business Mama

  • About
  • Contact
  • Privacy Policy
  • Work with Me
  • Massage Techniques
  • Fresh Out Of School
  • Running A Practice
  • Kids and Careers
  • A Village of Resources
    • Mama Interviews
    • Book Reviews
    • Product Reviews
  • Podcast
    • Podcast

Episode 022: No-Shows in Your Massage Biz

Fresh Out Of Massage School· Podcast· Running A Massage Therapy Practice

As an Affiliate for Amazon and other companies, I earn from qualified purchases.

In this Post: In Episode 022: No-Shows in Your Massage Biz, we discuss one pesky and inevitable downside of running a massage business, when clients fail to give notice that they will not be making it to their appointment.

“ALIGN WITH THE MASSAGE BUSINESS MAMA” A PODCAST BRINGS YOU

Massage Podcast

EPISODE 022: No-Shows in Your Massage Biz

One of the most annoying things in our massage world is when client’s no-show! We have prepared ourselves mentally, physically, and energetically to give an awesome treatment, and then our client fails to show.

The client may think, “No big deal, I’ll reschedule for next week.” But the truth is, that’s an appointment that could have been booked by someone else. That is time you could have been doing something else! And lost revenue. Or is it? This is what we explore in this podcast episode.

How to mitigate the occurrence of no-shows in your massage biz

  1. Have a clear 24-hour cancellation policy that each and every client is made aware of BEFORE their massage appointment.
  2. Update all printed and online material to reflect your strict 24-hour cancellation policy.
  3. Collect credit cards information to reserve appointments. Letting clients know that if they fail to give 24 hours, they will be charged. (Make sure to store this information on a secure site that doesn’t allow outside parties to view the credit card information, most online booking systems have this capability.)
  4. Send text reminders to clients about their appointments. Some online booking software can automate this process. 

Sometimes our clients get sick, have a family emergency, or have some other legitimate reason for missing their appointment. For everyone else, make sure to hold firm to your boundaries and charge when they fail to respect your time! Remember, we teach people how to treat us, and if you allow a client to get away with not paying when they “forget” about their appointment, it will continue to happen!

And when the inevitable no-show does happen, quickly refocus your attention to pesky tasks you have been avoiding to maximize the time! (Avoid spending the next hour scrolling through Facebook as you fume about the client who had no respect for your time!)

Listen here: Episode 022: No-Shows in Your Massage Biz

Podcast Episode 022: No-Shows In Your Massage Biz

Author Profile

Ali Boehm
- Boulder College of Massage Therapy Graduate
- Nationally Certified through NCBTMB
- Colorado Licensed Massage Therapist
- Certified CranialSacral Level 1 through Upledger
- Certified Herbal Therapist through Nutrition Therapy Institute
- Certified Fujian Massage through Barefoot Masters
- Fort Lewis College - Majored in Art, Minored in Business Administration
- 6 Year Winner of Best Massage Therapist for "Best of The Boat" Competition
- Massage Business Owner Since 2008
  • Episode 003: To Niche or Not to Niche Your Massage PracticeA Village of ResourcesPodcast Episode 047: Money Mindset for Massage Therapists
  • Episode 003: To Niche or Not to Niche Your Massage PracticeFresh Out Of Massage SchoolPodcast Episode 046: When Is It Appropriate To Discount Your Massage Services
  • Episode 003: To Niche or Not to Niche Your Massage PracticeFresh Out Of Massage SchoolPodcast Episode 045: Firing A Massage Client
  • 5 Steps for Setting Your Massage RatesFresh Out Of Massage SchoolSetting Your Massage Rates

Sharing is caring!

0 shares
  • Share
  • Tweet
« Podcast Episode 021: Marketing with Em of The Creative Bodega
Podcast Episode 023: Timeout with The Massagepreneurs »

The Massage Business Mama Shop

Rebooking 101: How to Retain Clients and Fill Your Schedule for Massage Therapists

Digital Resources

Find Out What Type of a Massage Practice You Should Work In

Quiz for Massage Therapists

Quiz




Let’s Get Connected

  • Facebook
  • Instagram
  • Pinterest

Hi I'm Ali. A Massage Therapist - Business Owner - & Mama. Read More…

Categories

Content Protection by DMCA.com

Recent Posts

  • Podcast Episode 047: Money Mindset for Massage Therapists
  • Podcast Episode 046: When Is It Appropriate To Discount Your Massage Services
  • Podcast Episode 045: Firing A Massage Client
  • Setting Your Massage Rates
  • Podcast Episode 044: Retirement Planning for Massage Therapists with Sheri Rozeski

the.massage.business.mama

the.massage.business.mama
I LOOVE being productive! Ticking things off my I LOOVE being productive! 

Ticking things off my to-do list feels sooo good!

But this mindset can lead to serious burnout if we aren't careful! 

It's important to rest and recharge! To enjoy some "trash time!" 

My latest "trash time” has been spent enjoying Queen Charlotte on Netflix. What about you? 

#massagepreneur #mompreneur #massagetherapist #massagetherapylife #massageproblems #themassagebusinessmama
#themassagebusinessmama #alignwiththemassagebusine #themassagebusinessmama #alignwiththemassagebusinessmama #massagepodcast #massagetherapy #massageproblems #massagestudent
Attention Massage Therapists: Even we need the rem Attention Massage Therapists: Even we need the reminders! 

#massagetherapist #massagetherapy #massageproblems #massagementoring #massageentrepreneur #massagecoaching #massagestudent #themassagebusinessmama #massagepreneur #bodyworker
Are you still wearing a mask when you massage? A Are you still wearing a mask when you massage? 

After three years of mask-wearing, I finally reached my breaking point. 

I announced to my clients that I would no longer be wearing a mask during sessions. 

I informed them that if they were more comfortable with me continuing to wear one, I was MORE THAN happy to on a case-by-case basis, but that universally it just would no longer be the norm. 

Please share where you are at on your mask working journey. 

#massagestudent #themassagebusinessmama #massagebusiness #massagebusinessadvice #massagetherapist #bodyworker
Ah, Groupon, a death sentence, or a strategical ma Ah, Groupon, a death sentence, or a strategical marketing partner? 

Depending on who you talk to, the answers varies. 

Are you ready for my unpopular opinion???

While I agree that there are some huge downsides to programs such as Groupon, I also firmly believe there are stages in a massage business when you can make it work to your advantage.

So how can you have a positive experience? Well, you must buckle down and get smart about how you approach such deals. You shouldn’t enter into an agreement without doing your homework, putting serious thought into the terms, and making sure that you are truly comfortable with all aspects of the transaction.

When I ran my deal, 1 in 3 of the clients either rebooked, purchased a gift certificate or bought merchandise. 

How's that for a return on investment???

#massagestudent #themassagebusinessmama #massagebusiness #massagebusinessadvice #massagetherapist #bodyworker #bodyworkerslife #massagediscount #massagementoring #massagepreneur
Load More Follow on Instagram



Copyright © 2023 · Refined theme by Restored 316

This site uses cookies. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
0 shares