Podcast Episode 026: Handling Criticism From Massage Clients

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In this Post: In Episode 026: Handling Criticism From Massage Clients we cover the painful topic of criticism and complaints.

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EPISODE 026: Handling Criticism From Massage Clients

All therapists are going to receive criticism at some point in their career – that’s just the nature of the beast, we can’t be everything to everyone – yet that doesn’t make it any easier to receive negative comments about us or our work. 

This episode was inspired by a struggle that one of Ali’s Massage In The Real World students had. They, unfortunately, received some criticism, and it was adversely affecting them! They were taking it very personally!!! In this episode, we dive into how to handle receiving criticism. 

Some Things to Remember About Receiving Cristicism

1. We can’t be everyone to every person. 
2. It is important to take a humble look at yourself and see if there is any truth in the complaint. 
3. Getting some feedback from seasoned vets can help direct your actions moving forward.
4. And then it’s crucial to learn and move on. 

One of the best ways to get better at receiving criticism is to find a trusted group or create one and work together giving and receiving criticism. Make it a common experience in your peer exchanges. 

What are some elements for giving feedback successfully? 

• You want the receiver not to feel ambushed or defensive.
• You want them to hear you.
• Let them know that this isn’t an attack on them personally. 

And when it comes time to receive feedback, make sure to be open, listen and know that it’s not personal. Growth is uncomfortable in every aspect of life, but cultivating grace in that growth turns it into a beautiful transformation. 

Learn how you best receive feedback. Written? Face to face? Immediately or do you need to give it some space to hear it? And then try to facilitate that type of communication. 

Listen here: Episode 026: Handling Criticism From Massage Clients